A service marketplace platform is a website or app that allows users to offer and find services in various categories, such as home repairs, pet sitting, and event planning. It is a platform that connects service providers with customers who need their services. Service providers can create profiles on the platform, list the services they offer, and set their own prices. Customers can search for and book services through the platform, and often have the option to rate and review the services they receive.
Here is a general overview of how a service marketplace platform works:
Service providers create profiles on the platform, listing the services they offer and the price they charge for each service.
Customers search for and browse available services on the platform, using filters such as location, price, and ratings.
When a customer finds a service they are interested in, they can send a request to the service provider, who can then choose to accept or decline the request.
If the service provider accepts the request, they will schedule a time to perform the service for the customer.
The customer pays for the service through the platform, and the payment is typically held by the platform until the service is completed.
After the service is completed, the customer has the option to rate and review the service on the platform.
This is a general overview, and the specific steps and features of a service marketplace platform may vary.
The global online marketplaces industry is expected to reach $9,30,981 million by 2026, growing at a CAGR of 12.5% during the forecast period (2021-2026).
According to a survey conducted by Thumbtack in 2020, the most popular categories on service marketplace platforms are home improvement and repair, followed by personal training and fitness, and home cleaning and organization.